Return
Electrik Industries Return & Refund Policy
Order Cancellation, Return & Exchange Policy
At Electrik Industries, customer satisfaction is our priority. We strive to provide a fair and transparent shopping experience before and after your purchase. Please review our policies below before placing your order.
1. Order Cancellation Policy
If you need to cancel an order, please contact us as soon as possible at sales@electrikind.com.
Before Shipment
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Orders canceled before shipment are subject to a 5% processing fee based on the total order amount.
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If your order has not yet been processed for shipment, we will issue a refund less the processing fee.
After Shipment
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Orders that have already shipped cannot be canceled.
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Once delivered, you may request a return if the product meets the return requirements listed below.
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Returns for non-defective e-bikes and e-motos are subject to return shipping fees ranging from $180–$300 per unit, depending on the product size, shipping destination, and carrier rates. These shipping charges will be deducted from your refund.
2. Exchange Policy
Before Shipment
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Exchanges for products of equal value are available at no additional charge.
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If exchanging for a higher-priced product, the customer is responsible for paying the price difference.
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If exchanging for a lower-priced product, the refund will be issued less applicable processing fees.
After Shipment (Before Delivery)
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Exchanges are not available once an order has shipped.
After Delivery (Within 14 Days)
Eligible exchanges must be requested within 14 days of delivery.
Returned products must be:
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Unused
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In like-new condition
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Free of dirt, scratches, damage, or odors
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Returned with all original accessories
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Packed in the original packaging
We strongly recommend keeping all original packaging for at least 14 days after receiving your order.
Exchange Fees
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E-Bikes & E-Motos: Return shipping fees ranging from $180–$300 per unit, depending on the product size, shipping destination, and carrier rates.
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Accessories: $30 per item
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Batteries: $100 per battery
If exchanging for another model:
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Customer is responsible for the applicable return shipping fees ($180–$300) and any price difference.
Defective or Shipping Damaged Products
If your product arrives damaged or has a verified manufacturing defect:
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Electrik Industries will repair, replace, or exchange the product at no cost.
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We will cover all shipping expenses related to approved warranty exchanges.
3. Return Policy
Return Eligibility
Return requests must be submitted within 14 days of delivery.
To qualify, products must be:
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Unused
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In original condition
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Complete with all accessories
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Returned in original packaging
Items That Cannot Be Returned
The following items are non-returnable:
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Used or ridden e-bikes or e-motos
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Batteries returned for non-warranty reasons
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Custom or special-order products
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Clearance or sale items
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Gift cards
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Installed parts or accessories
Damaged or Defective Merchandise
If your order arrives damaged during shipping or is defective upon arrival:
Please notify us within 7 days of delivery by emailing sales@electrikind.com.
Include:
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Order number
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Description of the issue
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Photos and/or videos showing the damage or defect
Once reviewed, Electrik Industries will provide one of the following:
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Replacement parts
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Product exchange
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Repair
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Refund (when applicable)
Electrik Industries will cover all approved warranty-related shipping costs.
Non-Warranty Returns
Customers are responsible for applicable return shipping and restocking costs.
Current fees include:
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E-Bikes & E-Motos: Return shipping fees ranging from $180–$300 per unit, depending on the product size, shipping destination, and carrier rates.
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Accessories: $30 per item
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Batteries: $100 per battery
Applicable shipping charges and any restocking fees will be deducted from the refund.
4. Return & Exchange Process
Step 1 – Submit Your Request
Email sales@electrikind.com with:
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Order number
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Name
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Phone number
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Reason for return or exchange
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Photos (if applicable)
Step 2 – Request Review
Our customer service team will review your request and determine eligibility.
Step 3 – Return Authorization
If approved, you will receive return instructions and, when applicable, a return shipping label.
Do not return merchandise without prior authorization.
Step 4 – Ship Your Return
Carefully package the product using the original packaging and ship it according to the provided instructions.
Step 5 – Inspection & Processing
After your return is received and inspected, processing typically takes 3–6 business days.
5. Refund Policy
Once your return has been approved and inspected:
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Refunds will be issued to the original payment method.
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Most refunds are processed within 7–15 business days, depending on your financial institution.
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Original shipping charges are non-refundable.
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Applicable return shipping charges ($180–$300 for e-bikes and e-motos, depending on the product size, shipping destination, and carrier rates), accessory return fees, battery return fees, and any approved restocking fees will be deducted from your refund.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your bank account.
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Contact your credit card company.
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Contact your bank, as processing times may vary.
If you still need assistance, contact us at sales@electrikind.com.
6. Important Information
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All returns and exchanges require prior authorization from Electrik Industries.
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Unauthorized returns may be refused or subject to a restocking fee of up to 25%.
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Products that do not meet return eligibility requirements may be returned to the customer at their expense.
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Shipping charges may vary based on product size, destination, and carrier rates.
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Electrik Industries reserves the right to deny returns that do not comply with this policy.
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Warranty claims are handled separately under the Electrik Industries Warranty Policy.
Thank you for choosing Electrik Industries. We appreciate your business and are committed to providing exceptional products and customer service.