Shipping Policy

Effective Date: August 25, 2026

Thank you for choosing Electrik Industries. We are committed to providing safe, reliable, and efficient shipping for all e-bikes, e-motos, electric dirt bikes, accessories, and other products purchased through Electrikind.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or holidays will begin processing on the next available business day.

Some products may require additional processing time due to manufacturer availability, assembly requirements, pre-order status, or special shipping arrangements.

If an item is listed as a Pre-Order, the estimated shipping timeframe will be provided on the product page or communicated to the customer.

Electrik Industries reserves the right to contact customers if additional information is required to process or ship an order.

2. Shipping Locations

Electrik Industries currently ships products throughout the continental United States (Lower 48 states).

Shipping availability for Alaska, Hawaii, U.S. territories, and international destinations may be limited due to product size, freight requirements, lithium battery regulations, or carrier restrictions.

Customers requesting shipment outside the Lower 48 should contact us before placing an order so we can determine whether shipping is available and provide an applicable shipping quote.

3. E-Bike Shipping

Certain e-bike products may qualify for Free Shipping, as specifically indicated on the product listing.

Free shipping applies only to eligible products and destinations. Not every product qualifies for free shipping.

Shipping methods may include UPS, FedEx, freight carriers, or other qualified transportation providers depending on the size, weight, battery configuration, and destination of the order.

Shipping costs, when applicable, will be displayed at checkout or provided by Electrik Industries before shipment.

4. E-Moto & Electric Dirt Bike Shipping

Electric dirt bikes, e-motos, pit bikes, and other larger electric motorcycles may require freight shipping rather than standard parcel delivery.

Freight shipping charges may vary based on:

• Product size and weight

• Shipping destination

• Residential or commercial delivery

• Liftgate requirements

• Delivery location accessibility

• Freight carrier rates

• Special handling requirements

If freight shipping is required and the shipping charge is not automatically calculated at checkout, Electrik Industries may contact the customer after the order is placed to confirm the shipping cost before the product is shipped.

Additional freight charges may apply to residential deliveries or special delivery services.

5. Delivery Times

Estimated delivery times vary depending on the product, destination, carrier, and shipping method.

Typical delivery times after an order has shipped may range from approximately 2–10 business days within the continental United States.

These timeframes are estimates only and are not guaranteed delivery dates.

Electrik Industries is not responsible for carrier delays caused by weather, mechanical problems, transportation interruptions, staffing issues, holidays, incorrect addresses, natural disasters, or other circumstances outside of our control.

6. Tracking Information

Once your order has shipped, tracking information will generally be provided by email or through the contact information associated with your order.

Tracking information may not immediately show movement after the shipping label is created. Carrier tracking may take 24–72 hours to update after the shipment is picked up.

For freight shipments, the carrier may contact the customer directly to schedule a delivery appointment.

Customers are responsible for being available to receive freight shipments when required.

7. Freight Delivery Requirements

For large vehicles shipped by freight:

The customer must inspect the shipment before signing the delivery receipt.

Please inspect the crate, box, packaging, and visible condition of the vehicle for signs of:

• Crushing

• Punctures

• Broken or damaged packaging

• Missing components

• Visible frame damage

• Wheel or suspension damage

• Battery damage

• Other obvious shipping damage

If significant damage is visible, the customer should photograph the damage and note the damage on the freight delivery receipt before signing, whenever possible.

Failure to document visible freight damage may make it more difficult to file a carrier damage claim.

8. Shipping Damage

If your order arrives damaged, please contact Electrik Industries as soon as possible.

Customers should provide:

1. Order number

2. Photos of the shipping container/crate

3. Photos of all visible damage

4. Photos of the vehicle/product

5. A description of the damage

6. A copy or photo of the delivery receipt, if applicable

Do not discard the original packaging until the shipping issue has been resolved.

Electrik Industries will work with the customer and shipping carrier to determine the appropriate resolution.

9. Lost or Stolen Packages

Electrik Industries is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

Customers are responsible for providing a secure delivery location.

For large freight shipments, customers should make arrangements to ensure that someone is available to receive the shipment when required.

If tracking indicates that a package has been delivered but cannot be located, customers should first check with household members, neighbors, building management, and the carrier.

Electrik Industries may assist with a carrier claim when appropriate.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped, customers should contact Electrik Industries immediately if an address correction is needed.

If an order has already shipped, additional carrier fees may apply to change the delivery address or redirect the shipment.

Electrik Industries is not responsible for additional shipping charges resulting from an incorrect or incomplete address supplied by the customer.

11. Refused Deliveries

Customers should not refuse delivery without first contacting Electrik Industries.

If a shipment is refused for reasons other than documented shipping damage, the customer may be responsible for:

• Original shipping charges

• Return freight charges

• Re-delivery charges

• Restocking fees

• Other carrier or handling charges

These costs may be deducted from any applicable refund.

12. Lithium Battery Shipping

Many of our products contain lithium-ion batteries.

Lithium batteries are subject to transportation and carrier regulations. Shipping methods and availability may therefore vary depending on battery size, product type, destination, and carrier requirements.

In certain circumstances, a battery or other component may need to be shipped separately from the vehicle.

Electrik Industries reserves the right to use an alternate carrier or shipping method when required to comply with applicable transportation regulations.

13. PO Boxes

Large e-bikes, e-motos, electric dirt bikes, and freight shipments generally cannot be delivered to a P.O. Box.

Customers purchasing large vehicles must provide a valid physical delivery address.

14. Local Pickup

Local pickup may be available for eligible products at our Phoenix, Arizona location.

Customers selecting local pickup will be contacted when their order is ready.

Pickup orders do not require shipping and may be subject to product assembly or preparation requirements depending on the option selected.

15. Pre-Orders

Pre-order products are not necessarily available for immediate shipment.

Estimated availability and shipping dates are provided based on information available from the manufacturer and may change.

Manufacturer production delays, transportation delays, customs delays, or inventory changes may affect the estimated delivery date.

Customers purchasing a pre-order acknowledge that the stated shipping date is an estimate and not a guaranteed delivery date.

16. Shipping Costs

Shipping charges are determined by the product, destination, shipping method, and applicable carrier charges.

Products advertised as Free Shipping are subject to the specific terms of the applicable product listing.

Electrik Industries reserves the right to correct obvious shipping-rate errors or contact the customer regarding additional freight charges before shipment.

17. Returns and Shipping

Shipping charges are generally non-refundable unless otherwise required by law or specifically agreed to in writing by Electrik Industries.

Customers are responsible for return shipping costs when a return is authorized for reasons other than a verified shipping or product defect.

Large vehicles may require specialized return freight.

Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, restocking fees, and refund eligibility.

18. Manufacturer & Carrier Delays

Electrik Industries is not responsible for delays caused by:

• Manufacturers

• Freight carriers

• Parcel carriers

• Weather

• Natural disasters

• Customs or regulatory requirements

• Transportation interruptions

• Holidays

• Incorrect customer information

• Carrier capacity limitations

• Other circumstances outside of Electrik Industries' reasonable control

We will make reasonable efforts to assist customers with carrier or manufacturer delays.

19. Customer Responsibility

By placing an order through Electrikind.com, the customer acknowledges that shipping times are estimates and that delivery may be affected by circumstances outside the control of Electrik Industries.

Customers are also responsible for ensuring that the products they purchase can legally be used in their intended location. Electrik Industries' current website states that electric dirt bikes, pit bikes, and similar vehicles may be intended for off-road use unless otherwise specified.

20. Contact Us

If you have questions regarding shipping, freight delivery, tracking, or an existing order, please contact us:

Electrik Industries
Website: Electrikind.com
Phone: 602-228-0421
Email: sales@electrikind.com
Location: Phoenix, Arizona

We appreciate your business and look forward to getting you on the road—or trail!

Electrik Industries
Family Owned & Operated